Returns & Exchanges

At Hattingley Valley, we strive for perfection in every bottle, but if you are not completely satisfied with your purchase or if your order arrives damaged, we offer a straightforward return process within 14 days of delivery.

Return Process

• 1.
  Contact Our Team

  Email our customer service team at [email protected] with your order number and the reason for your return or exchange request.

• 2.
  Prepare Your Package

  Ensure the bottles are unopened, in their original packaging, and securely packed to prevent any breakage during transit back to our vineyard.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked courier service to send your parcel to our winery address in Hampshire.

• 4.
  Receive Refund or Replacement

  Once our cellar team inspects the returned goods, we will process your full refund or dispatch your replacement bottles within 5-7 business days.